Order & Cancellation Policies

Order Handling Policy

Ordering through this website is simple & straight forward. Just add the products you want in the shopping cart and click the checkout button. Shipping options and charges will be computed automatically for you once you enter your shipping address. You will need to select your preferred shipping method from the options provided. Any coupon code can also be entered during this process. Payment can be made using Paypal, credit cards or bank transfer. 

Orders entered and paid for will be processed typically within 1 business day. Orders that have opted to make payment using bank transfer need to arrange for payment within 24hrs, otherwise, the order will be automatically cancelled. 

All orders made through this website are processed in Singapore dollars (S$) term. Any currency conversion to another currency other than the Singapore dollars (S$) are made using daily refreshed exchange rates referenced from Yahoo Finance Exchange and are presented for illustration purpose only. If you are based outside of Singapore, the actual amount charged on your credit card or Paypal account will be based on your bank's actual exchange rates where the transaction was cleared. 

Payment Methods & Policy

All payment through this website is processed only using our base currency, Singapore Dollars (SGD). Regardless of which currency you may have selected to display product prices and shopping cart totals, the order amount during payment will be settled in Singapore dollars (SGD). We accept the follow modes of payments:-

Paypal Account

Buy now with PayPal

If you have an existing Paypal account, all you have to do is to select the payment by Paypal option when you checkout and you would be redirected to your paypal account to effect the payment directly. You will need to get ready your paypal login and password to proceed. This is our preferred option.

You should see in your Paypal statement of account, transactions with either "WROOTSHOP" or "WINTER ROOT SHOP"

Credit Cards

Buy now with PayPal

We accept payment using Visa, Mastercard, American Express & Discover credit cards. You need to select the Paypal option when you checkout and you will automatically be redirected to the Paypal site. Select the option to "Checkout as Guest" to pay using credit card at the bottom paragraph in the main text area. You will need to fill up your card detail and email address to proceed. You may also be asked to choose a password and to register you for your Paypal account. The choice is entirely up to you but the creation of a Paypal account is absolutely free for you. 

You should see in your credit card statement of account, transactions with either "WROOTSHOP" or "WINTER ROOT SHOP".

Special Note:
If you encounter a message from Paypal like "The credit card you entered cannot be used for this payment. Please enter a different credit card number.", you might want to try again using a different card. The reasons behind this message is not made clear by Paypal but it appears to be related to Paypal's security & fraud protection system. Another way of working around this is to registered your card with a Paypal account and use the Paypal account to make the payment.

Bank Transfer

Selecting this payment mode means you have entered the order and want to make the payment to our Singapore bank account directly from another bank account. This option is usually viable only if you have a Singapore Bank account. You can make a direct internet funds transfer or make a funds transfer using an ATM machine. For bank transfer, the payment must be made with 24 hours of the order. If no payment is made within 24 hours, your order will be cancelled by our system automatically. Because of this, it is advisable to opt for using FAST transfer mode (Instant transfer) during your transfer to avoid delays.

Our Account details are as follows:-

Bank: OCBC, North Branch
Current Account No.: 689-281673-001

Please send us an email with your proof of transfer. If the receipt is not in a digital format, please capture a digital image of it and forward that receipt to us as proof of payment.

*Note: If possible, please specify the Order Number that you are making payment for when adding us as a payee.

Tax Handling Policy

This business is based in Singapore and is required to collect 7% Goods & Services tax (GST) in Singapore for all goods & services provided to any customers based in Singapore. For international customers based outside of Singapore where goods are shipped to an address outside of Singapore, zero GST rate will apply.

It is important to note that while we do not collect Singapore GST for orders shipped internationally, it is possible that your country may apply additional taxes or/and duties to imports. We strongly suggest that you check with policies of your country to avoid unexpected charges as we will not be responsible for handling of such charges.

Order Cancellation Policy

For any online order that are entered and paid for but not mailed out yet, cancellation will come with an admin charge of $10. If an order has already been processed and mailed out, cancellation will not be possible.

Goods Return Policy

For hygiene reasons, all goods sold are non-refundable and non-exchangeable. Only products found to have manufacturing defects are eligible for exchanges.

Whether the reported issues is a manufacturing defect or not is to be determined at our sole discretion.

For any exchanges, the product must be returned to us within 3 days in original condition, unwashed and all tags attached. We suggest that you check all items right away after you receive it to avoid any contentions. Any faults reported after this will be subjected to individual suppliers' warranty programs, and the service time varies between suppliers. The customer is responsible for the cost of return shipping if applicable.

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