Shipping Methods & Policy
After we have received your order and confirmed that the payment has been made, your order will be packaged and sent out within 1 business day. If we anticipate any delays, we will contact you by email or phone. Orders can be shipped internationally to most major cities around the world. Please refer to Delivery outside Singapore section below to check for countries we currently ship to.
Shipping options available to you and their associated costs will be calculated and shown to you automatically after you have entered your shipping address.
The time required for your package to reach you will depend on your location and the mode of shipment selected. An estimated delivery time is provided below for your reference.
We offer Local registered mail or courier for deliveries within Singapore.
This is the most effective & economical way to send your order. Delivery is made using either SingPost Registered mail or Ninja Van Standard delivery. It costs only S$2.98 to S$9.98 to send a package to any Singapore address depending on the size of your order. Delivery is usually done within 3 to 5 working days. Tracking is possible with a tracking number on the SingPost website for Singpost Registered mail or at Ninjavan.co if parcel is delivered using Ninja Van.
This is the fastest way to get your package. It costs S$5.98 to S$11.98 for most locations within Singapore depending on size of your order. Deliveries will be made within 1-3 days using either TaQBin or Ninja Van Express services. Tracking the progress of your parcel is available to you online at TaQBin Homepage or at Ninjavan.co.
We offer free basic courier for total purchases above S$60 & free Express Courier for total purchases above S$120 to all locations in Singapore.
If your order qualifies for free basic courier but you would like to expedite your order, you can top up S$1.98 to upgrade your shipping to Express Courier.
We offer these options for deliveries outside of Singapore:-
Singpost Registered Air Mail is an economical way to ship small packages weighing less than 2kg and within size limits. Limited tracking ability is provided for only major delivery milestones e.g, arrival at handling center. The delivery time is between 5 to 12 working days depending on your location. Your local postage agency will be the party handling the actual delivery of the package to you.
DHL is a premium international courier service that provides door to door delivery. It comes complete with detail tracking of package end to end. If you need your order delivered to you order urgently or required the certainty in the whole process of delivery, this is the service for you. For deliveries by DHL Express, the delivery time is between 1 to 4 working days.
FedEx is a premium international courier service that provides door to door delivery. It comes complete with detail tracking of package end to end. If you need your order delivered to you order urgently or required the certainty in the whole process of delivery, this is the service for you. For deliveries by FedEx, the delivery time is between 1 to 4 working days.
For all orders above S$120 to Malaysia or Brunei, we provide free shipping using International Registered Air Mail (You just need to select International Air Mail shipping option upon check out).
Shipping options available to you and their associated cost will be computed and shown to you during checkout after you have entered your shipping address. You may like to select the option that best reflects your needs.
Take note that delay in custom clearance is possible and local import duties & charges may apply for your shipment depending on where you reside. We strongly suggest that you check with the policies of your country to avoid unexpected charges.
We currently ship to the following countries*:
+ Free delivery using International Registered Air Mail for orders above S$120 for countries marked. Package size need to fall within the size limit of International Airmail.
* Shipping to certain countries for some products are restricted by product distribution agreements. Details of specific restrictions are specified on the product pages. If your country is not listed here, you can send us a note here and we will see what we can do for you.